Refund policy

30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:

  • Items must be in the same condition as received — unworn or unused, with tags attached, and in the original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return
To initiate a return, contact us at support@geckocrawler.com. Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your package. Items returned without prior authorization will not be accepted.

You can reach us anytime at support@geckocrawler.com for return-related questions.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific item, contact us at support@geckocrawler.com.

Exchanges

The fastest way to get a replacement is to return your original item. Once the return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. EU returns must meet the same condition requirements: unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be issued automatically to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, contact us at support@geckocrawler.com.

This version is:

  • Professional and easy to read

  • Brand-consistent with green-themed “Gecko Crawler” references

  • Legally clear for international customers, including the EU